Help Desk Engineer

Date: 23/07/2026

Hiring Organization: Anikaay Integration

  • Client ID: 842PMKL
  • Job ID: 991XTYR
  • Workplace Type: Remote
  • Job Location: Pune (Remote), India
  • Job Type: Full-Time
  • Employment Type: FULL_TIME
  • Salary: ₹7.2 LPA
  • Employer Address: Pune, India
  • Freshers Can Apply: Yes

Role Overview

Anikaay Integration is looking for a skilled Help Desk Engineer to provide technical support and ensure the seamless operation of our internal systems. In this full-time remote role, you will be responsible for diagnosing technical issues, managing support queues, and delivering reliable resolutions to maintain high productivity for our remote workforce.

Key Responsibilities

  • Resolve complex technical issues reported by employees via our ticketing system.
  • Manage the help desk queue, ensuring all tickets are prioritized and addressed within SLA targets.
  • Troubleshoot and resolve hardware, software, and network configuration problems.
  • Provide remote assistance for software deployment and system updates.
  • Document technical resolutions in the internal knowledge base for continuous improvement.

Required Qualifications

  • Bachelor’s degree in IT, Computer Science, or a related field.
  • Strong technical troubleshooting skills and a deep understanding of desktop/network support.
  • Ability to work efficiently in a fast-paced, remote environment.
  • Excellent communication skills for professional and concise technical documentation.

Preferred Skills

  • Experience with IT help desk ticketing platforms (e.g., Jira Service Management, Zendesk).
  • Familiarity with cloud-based management tools, remote desktop software, and endpoint security.
  • Logical problem-solving abilities with high attention to detail.

What We Offer

  • Competitive annual compensation of ₹7.2 LPA.
  • Complete flexibility of a 100% remote working culture.
  • Opportunities to develop deep expertise in IT operations and systems administration.

Standard Application Notice

Anikaay Integration is an equal opportunity employer. We value a diverse workforce and encourage all qualified applicants to apply. Please ensure your contact details are accurate before submitting your application.