Customer Success Strategy & Operations Manager

Job Description

Cursor is hiring a Customer Success Strategy & Operations Manager in India. The role sits in customer support and is published by the employer on their own careers system. This opening is suitable for freshers and early-career candidates. SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Applications are handled on the employer's own posting, linked from this page.

Key Responsibilities

• Design segmentation and coverage models so each customer gets the service model that drives growth
• Build headcount and capacity models so we invest in the right places at the right time
• Guide and define the metrics that matter for the CS org, and the compensation models that reward the right outcomes
• Track business performance, find what’s driving the trends, and turn it into specific actions and strategies with owners
• Build the leadership operating cadence (business reviews, planning, decision forums) so decisions get made quickly with good data
• Build repeatable metrics, dashboards and applications that put the right KPIs in front of the right people to drive decisions and actions, from frontline teams to leadership
• Analyze product usage to find the patterns that predict activation, expansion, retention and churn
• Help design and run rapid experiments with clear hypotheses and control groups, then scale what works and retire what doesn’t
• Help build the scaled engagement model as a system: how data, tooling, digital touchpoints and human coverage fit together
• You may be a fit if

Required Qualifications

Preferred Qualifications

Skills & Competencies

Benefits & Perks

Contact & Application Instructions