Cluster Head- Last Mile

Job Description

Being part of Meesho's Fulfilment and Experience (F&E) team as Cluster Head LM, will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles problem-solving. At Meesho, we’re trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-commerce in India and globally. We are firm believers in fun at work. With monthly F&E happy hour sessions, informal team outings, and internal virtual water cooler chat sessions, there’s never a dull moment with us

Key Responsibilities

• As Cluster Head LM, you’ll own the onboarding and training of partners. You’ll also
• drive key operational metrics by regularly visiting their facilities in different cities in
• your area. You’ll take complete ownership of processes allotted to you and work
• with various stakeholders to achieve team goals. You’ll continuously work towards
• identifying gaps and providing recommendations for improving our processes.
• Own the onboarding and training of new partners for Last Mile operations in your cluster.
• Identify and onboard new partners onto the network on an ongoing basis
• Track and own the performance of different partners in your cluster
• Visit facilities to conduct audits and solve operational gaps
• Ensure compliance with operational processes
• Own and drive critical operational metrics end to end and achieve performance
• targets
• Continuously work towards identifying gaps and provide recommendations for
• improving our processes

Required Qualifications

• Graduate or Post Graduate degree in any discipline
• 3-5 years of work experience in the e-commerce logistics domain
• Experience in partner onboarding and training in the Last Mile and sorting operations
• Experience in control tower and field operations will be a plus

Preferred Qualifications

Skills & Competencies

Benefits & Perks

Contact & Application Instructions